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Nurx is a telemedicine company that offers birth control prescriptions, emergency contraception, home STI testing kits, skincare prescriptions, and headache medications. Nurx doesn’t replace doctor visits, but it can still be convenient.
- Birth control and emergency contraception
- HIV PrEP, HPV screening, STI testing, and medication for oral and genital herpes
- Acne and rosacea treatment
- Aging skin care treatment
- Medications for headache and migraine
- COVID-19 testing
Nurx is a telemedicine company that offers birth control prescriptions, emergency contraception, and home testing kits.
All prescriptions are written by a licensed healthcare professional in your state and delivered directly to you. Nurx uses an accredited lab for sample testing. It also uses licensed pharmacies, which you can double-check here.
While Nurx shouldn’t replace your regular doctor, it can still be a convenient way to access basic healthcare when you need it. Read our tester’s experience with Nurx below!
Key features of Nurx
- Offers many types of services and products, such as offers birth control, emergency contraceptives, PrEP, and STI home test kits.
- Available in 37 states
- Free shipping – always!
Pros
- wide range of services provided, including those for sexual health, skin care, and migraine relief
- designed to be affordable, convenient, accessible, and discreet
- straightforward three-step system
- available to those without health insurance
- shipping is always free
Cons
- reviews are mixed, with complaints relating to poor customer service, shipping issues, and difficulties with account cancellation
- birth control and emergency contraception are not available or legal in all 50 states
- not assessed by a healthcare professional in person
Nurx is designed to be easy and affordable, no matter which service you choose. While there may be some minor differences based on your needs, here’s what you’ll do in a nutshell.
Input your info
From Nurx’s website or app, you’ll choose what services you’re interested in. Then, you’ll answer a couple questions about your health history and give your insurance info if you have it.
If you don’t have insurance, you can still use Nurx by paying out of pocket.
Pay a consultation fee
Next, you’ll pay a consultation fee to have a medical professional review your info. The fee will vary depending on the health service you’re accessing.
For example, a medical consultation for birth control is $15. For acne treatments, the consultation fee is $40. The consultation fee for headache care is $60.
After you’ve paid, a professional from Nurx’s medical team will look over everything and write a medically appropriate prescription or place an order for your tests.
Once you pay the consultation fee, you’ll have unlimited access to a Nurx medical professional for a full year — just in case you have questions about your diagnosis, prescriptions, or aftercare.
Get your delivery
Sit back and relax — there’s no need to head to the doctor or pharmacy in person. Instead, your order will be shipped free and arrive at your door in discreet packaging.
Usually, you’ll get your delivery in about 3–5 business days. However, some online reviewers have noted their prescriptions took significantly longer to arrive.
Right now, Nurx is available in 37 states. Due to legislation prohibiting at-home collection and testing, home test kits can’t be sent to users in New York.
• skin care
• beauty care (eyelash/hair growth)
• headache and migraine relief
• mental health
• COVID-19 testing
• birth control
• reproductive health services
• skin care
• hair care
• weight loss
• mental health
• supplements
• COVID-19 testing
• mental health
• other health conditions
• other reproductive health
i= Accepts insurance l=lab tests covered by insurance
FSA/HSA= Flexible Spending Account or Health Savings Account may apply
Nurx offers general and sexual health services for people seeking remote access to healthcare. It’s a good fit for people who have a primary doctor they see for physical check-ups but want a convenient, affordable alternative to an in-office visit for certain health needs.
Nurx is also a good option for people who want prescription birth control, or other available medications, delivered to their door. Nurx can be used with or without health insurance.
In 2019, an article in The New York Times reported that some returned, but unopened, prescription birth control pills at Nurx were reshipped to new customers.
The company released a statement indicating this practice ended in 2018 and that it occurred with a very small fraction of its 1 million orders processed since 2015.
The same article noted that Nurx executives had attempted to revise a birth control policy for women over 35 years old. State medical laws usually prevent those without medical licenses from influencing medical policy.
Nurx hired new leadership, including a new chief executive, and argued that the actions of former employees weren’t an accurate reflection of its current operation.
In terms of customer reviews, the feedback is generally positive. There are thousands of people who find Nurx to be both convenient and time-saving. Over 25,000 reviews on the Nurx website give it an overall rating of 4.8 out of 5 stars.
On Trustpilot, a third-party review website, Nurx has a 3.4 average rating out of 5 stars. Positive reviews mention ease of use and professionalism of the medical team.
At the Better Business Bureau, Nurx has an A+ rating and averages 2 stars out of 5 with customer reviews. There are more negative reviews here. People cite lengthy delays and sudden changes in available prescriptions. Other unhappy customers mention issues with poor customer service, difficulties canceling subscriptions, and problems with insurance billing.
You can pay for Nurx services with insurance, or you can pay out of pocket.
If you pay for Nurx prescriptions and tests with insurance, you’ll be responsible for any copays, deductibles, or out-of-pocket costs associated with your specific plan’s level of coverage.
Regardless of insurance, you’ll always pay the consultation fee out of pocket. This fee doesn’t cover the cost of your prescriptions.
If you’ve submitted all the information the Nurx medical team needs, prescriptions or test orders should be ready in 3 to 5 business days.
Medications typically arrive within 3 to 5 business days. Expedited delivery services are available if you contact the Nurx team.
Yes, Nurx is a legitimate telehealth service with licensed medical professionals, pharmacies, and labs.
At this time, Nurx is available in 37 states. You can read the list here.
As of June 2023, The Pill Club has partnered with Nurx to provide patients with their birth control. If you are an existing Pill Club patient, you can login with your existing credentials and follow the steps to transfer your services to Nurx.
If you have Medicaid, Medicare, or other government insurance, or live outside of one of the states listed, your services will not be transferred to Nurx.
According to reviews, some users have faced challenges when canceling Nurx services due to unclear instructions or long wait times when calling customer service. To ease this process, consider initiating the cancellation early and follow up if there are delays or uncertainties.
To cancel, reach out through Nurx’s messenger or call during their operating hours (9 am – 9 pm EST, Monday through Friday). If modifying or canceling a refill, ensure to notify Nurx within 48 hours of receiving the refill reminder message.
Nurx typically charges consultation fees for specific services like birth control, emergency contraception, PrEP, HPV testing, among others. However, there isn’t a standard monthly fee for using Nurx. The charges are based on the specific services or consultations requested and whether insurance coverage applies.
For instance, the mental health treatment for anxiety and depression through Nurx includes a $65 initial consultation fee, but the $55 per month is specifically for ongoing medication management.
This fee encompasses evaluation by a licensed Nurx medical provider, a personalized treatment plan, regular check-ins, and prescription medication delivery with free shipping. So, while there’s a monthly fee for medication management, it’s not a subscription fee for access to Nurx’s services in general.
Nurx can save you time and hassle if you want to refill birth control, access emergency contraceptives, or order home test kits for common STIs or COVID-19. It’s also an option if you’re looking to treat other health concerns, including acne, rosacea, and migraine.
When inputting your information and talking with a Nurx medical professional, it’s important to be completely honest about your health history to avoid potential complications with any prescriptions.
Keep in mind that Nurx isn’t a substitute for annual visits to your gynecologist or healthcare professional, but it can offer convenience and minimize unnecessary visits for prescription refills or testing.